Warranty & Support

Support is always available for Modz Studio customers.

Last updated: July 1, 2026

30-Day Product Warranty

Modz Studio products include a 30-day warranty from the date of delivery for damage, cracks, broken parts, or clear production issues.

If your product arrives damaged or something is clearly wrong, please contact us within 30 days of delivery.

Please include:

• Your order number
• Clear photos of the issue
• Photos of the packaging if shipping damage is visible
• A short description of what happened

90-Day Spare Parts Support

Small replacement parts may be covered for up to 90 days from delivery. This applies to eligible parts that break, come loose, or need replacement under normal use.

When possible, Modz Studio may provide spare parts free of charge. Depending on the situation, customers may be responsible for shipping costs.

Spare Parts Included

Some Modz Studio products may include spare parts in the package when applicable. These are included to help customers quickly replace small pieces if needed.

What Is Covered

• Items damaged during shipping
• Cracked or broken parts on arrival
• Clear production or assembly issues
• Eligible small parts that break under normal use
• Support for setup, product questions, and order questions

What Is Not Covered

• Damage caused by dropping the product
• Damage caused by forcing parts together
• Damage caused by misuse or improper handling
• Damage caused by modifying the product
• Normal 3D printed layer lines or surface texture
• Minor cosmetic differences from handmade production
• Customer-selected wrong colors, materials, text, or uploaded designs
• Damage caused by incompatible devices, cables, chargers, or accessories

3D Printed Product Notice

Modz Studio products are custom-made and may include 3D printed parts. Small layer lines, texture differences, minor color variation, and small handmade differences are normal and are not considered defects unless they affect the function of the product.

Support Turnaround

We aim to respond to support requests within 24 hours. Response times may vary during weekends, holidays, high order volume, or while custom orders are in production.

How We Resolve Issues

Depending on the issue, Modz Studio may offer one of the following solutions:

• Setup help or troubleshooting
• Replacement spare parts
• Replacement of a damaged part
• Replacement of the full product if necessary
• Another reasonable solution depending on the situation

Contact Support