Refund and Returns Policy

Custom-made products, built per order by Modz Studio.

Last updated: July 1, 2026

No Standard Returns or Refunds

All Modz Studio products are made to order based on the options selected at checkout. This may include material choice, color choice, accent color, custom images, custom text, picture packs, NFC products, and other personalization.

For this reason, we do not accept returns or issue refunds for:

• Buyer’s remorse
• Changing your mind after ordering
• Choosing the wrong color, material, design, or option
• Custom text submitted incorrectly by the customer
• Uploaded images or artwork provided by the customer
• Minor cosmetic differences caused by the 3D printing process
• Small layer lines, surface texture, or normal handmade variation

Damaged or Broken Items

If your order arrives damaged, cracked, broken, or clearly defective, please contact us within 30 days of delivery.

To review the issue, we may ask you to provide:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging, if shipping damage is visible
• A short description of the issue

If the issue is confirmed, Modz Studio may replace the damaged part, replace the full item, or provide another reasonable solution depending on the situation.

Replacement Window

Damage claims must be submitted within 30 days of delivery. Claims submitted after 30 days may not be eligible for a free replacement.

Spare Parts Policy

Many Modz Studio products may include spare parts when applicable. If a small part breaks, comes loose, or needs replacement, contact us and we will do our best to help.

Spare parts are covered for 90 days from delivery. During this period, replacement spare parts may be provided free of charge when the issue is reasonable and confirmed.

Depending on the situation, customers may be responsible for shipping costs for replacement parts.

Custom Products

Custom products cannot be returned simply because the customer no longer wants the item or selected the wrong option. Please review all product options carefully before placing your order.

Shipping Issues

Modz Studio is not responsible for delays caused by shipping carriers, incorrect addresses entered by the customer, missed deliveries, customs delays, import fees, or packages marked as delivered by the carrier.

If a package appears damaged during shipping, please take photos before opening it when possible.

Refunds

Refunds are generally not offered because products are custom-made and produced specifically for each customer.

In rare situations, Modz Studio may choose to issue a partial or full refund at our discretion. Approval is not guaranteed and depends on the details of the issue.

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